General conditions of purchase in OB SUNSO IBIZA
Contract and acceptance
Conta Maintenance S.L. B57921314 is the owner of the present web page, operating with the domain OBSUNSOIBIZA.COM.
The present general conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of January 16, of January 16, of Regulation of the Retail Trade, Law 7/1998, of April 13, of General Conditions of the Contracting and Law 7/1998, of March 23, of Consumer Credit.
The realization of any order in the website obsunsoibiza.com implies the knowledge and acceptance of the present general conditions.
In addition, the client of obsunsoibiza.com affirms to have a minimum of 18 years and assures the veracity of the data offered for the correct management of his order.
All the data related to the orders that are received in obsunsoibiza.com will be written in Spanish or English.
These general conditions of purchase and sale expressly regulate the relations between the online store obsunsoibiza.com and customers who register as users or purchase products through the online store, completing the agreements established in the electronic purchase order. The completion and sending of a purchase order expresses full knowledge and full and unreserved adherence to each of the general conditions.
Conta Maintenance S.L. on behalf of obsunsoibiza.com expressly reserves the property of the goods sold until the full payment of the same and other amounts that could be accrued, considering that the non-payment of one of the parts could provoke the claim of the goods. These provisions do not constitute any obstacle to the transfer to the customer, upon delivery, of the risks of loss, misplacement and deterioration of the goods purchased, as well as any damage that they may cause.
The website obsunsoibiza.com uses on this website: cookies and technical cookies used to identify customers in their purchase process, remember data from a form or manage shopping carts and analytical cookies for monitoring and statistical analysis of the behavior of all users of the website. If technical cookies are deactivated, the website will continue to function, but it will not be possible to complete the purchase procedure. Analytical cookies, on the other hand, can be disabled without any problem. If you browse the pages of this website without disabling cookies in your browser, we understand that you accept the use that this website makes of them.
In compliance with article 10 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, the following is the identification data of the company:
Company name: Conta Maintenance S.L. Registered in the mercantile registry of Madrid.
Address: Ctra. San José km 1.1 Local 5. Sa Carroca. 07830 Ibiza
Telephone: 696 679 841
Obsunsoibiza.com will be able to modify, without previous warning, the information contained in its web page, as well as its presentation and configuration. Equally, obsunsoibiza.com reserves the right to eliminate or add products without previous warning, as well as the modification of the prices that are included in the products of our website.
Prices and availability of products
The prices indicated on our website do NOT include the corresponding VAT.
The prices of each product will be requested through a request for information by filling out a form.
Obsunsoibiza.com reserves the right to modify its prices at any time. The products will be invoiced according to conditions and tariffs in force at the moment in which the order is registered and under reservation of availability on its date.
It may depend on the quantity of orders.
The automatic confirmation of the order on the obsunsoibiza.com website does not validate wrong price conditions. Upon detecting that a human error has been made in the introduction of the price of an article after the confirmation of an order, or if applicable, upon receipt of the same, we will inform the customer as soon as possible of the error to offer the option of confirmation of the order in the correct conditions, with the error already corrected, or the cancellation of the order. Without the express conformity to the correct price conditions, the order will not be processed.
The client accepts that obsunsoibiza.com will accept his order according to the available stocks and will do everything possible to respond to any order.
If a product included in an order could not be delivered to the customer who has requested it, once the purchase has been confirmed, due to lack of stock and impossibility of manufacture, the customer will be informed of this circumstance. In this case, the customer may choose partial delivery of the order (delivery of other products included in the order, if any) or cancel the entire order.
In the case of cancellation of the order, any amount paid will be refunded in the same payment method received or by bank transfer.
The unavailability of a product may occur for reasons beyond obsunsoibiza.com: lack of information from the manufacturer regarding the stock of the product or the discontinuation of the product (end of marketing).
If this circumstance occurs, our Customer Service department will immediately inform the customer interested in the product and update the information on obsunsoibiza.com.
obsunsoibiza.com makes its shipments from Monday to Friday in the morning or afternoon (depending on the delivery route established for each population). Our Customer Service Department contacts each customer to arrange the best delivery time.
Delivery times vary according to the type of product and the stock of the requested products , it will also depend on whether our customer is a professional or a private customer, being the usual deadlines the following.
The usual deadlines are:
Available products, already manufactured: 10 to 15 days.
Products to be manufactured under order: 30 to 50 days.
Products to be manufactured with special measures, different from the standard: 60 to 75 days.
The delivery time begins once the order is confirmed and obsunsoibiza.com receives the agreed payment or the total payment, which will depend on the quantity of the order.
Due to the seasonality in the activity of the furniture and decoration sector, we inform that are not considered working periods for the production, manufacture and shipment of orders:
December 23 to January 7 and.
The month of August
The customer service department of obsunsoibiza.com will keep its customers informed of any possible variation in the delivery time.
When in an order appear several products with different delivery times, this one will be carried out in the greater term of those corresponding to each product. In some cases, for reasons of internal logistics, the same order may be delivered in several shipments with successive delivery dates.
obsunsoibiza.com delivers orders within the agreed period, unless the customer expressly wishes to receive it later. In this case the customer must communicate it by email to the address email@example.com. We will agree on a suitable delivery date. Once this date has passed, we will be able to store the order free of charge for a maximum of 30 calendar days from the agreed date. After this period, the amount of the order will have an additional monthly surcharge of 10% of the value of the order for storage costs.
Failure to meet the delivery deadline
In case of non-compliance, obsunsoibiza.com of the delivery date in more than 30 working days, the customer may choose to cancel the order and get the amount paid according to the method of payment used or by bank transfer.
The non-delivery will not be considered as such if it has been delayed by express indication of the client by means of communication by e-mail to the address firstname.lastname@example.org, if it has not been able to locate the client by means of the data that consist in his account of client in obsunsoibiza.com facilitated in the process of registry or in later modifications.
Our shipping, delivery and assembly services
Depending on the product you order from us, you can choose the following shipping or delivery methods.
The customer can pick up the product at our point of sale if he/she wants to.
Or we will send to the agreed address the order once accepted, processed and paid to the customer.
The shipping price will depend on the quantity of products purchased and the different shipping zones.
The assembly must be done outside the purchase with obsunsoibiza.com, you must send us a request to email@example.com and our customer service department will inform you of the options for this service and its additional cost.
If we are unable to deliver your order on the agreed day
Due to your absence or access difficulties that you have not previously notified us, you will have to pay an additional cost of 150 €, equivalent to a new delivery.
If you have any questions you can call our Customer Service Department at 696 679 841.
We will be happy to assist you.
The customer must inform obsunsoibiza.com of any difficulty that could prevent or hinder the installation and assembly of furniture to be delivered: plasterboard walls, floors or ceilings in poor condition, etc..
The room where the furniture will be assembled must be clear, in order to facilitate the assembly tasks.
This service refers exclusively to the assembly of furniture purchased in obsunsoibiza.com store, does not include dismantling, moving or removing other furniture from the customer’s home.
Products without assembly
Some products of our catalog, do not require qualified installation or do not require assembly, in the product card appears the text “Product without assembly”. In these cases we deliver them in their original packaging and in “door to door” service.
Some of the furniture in our catalog has some large components that cannot be disassembled.
The customer must ensure that the dimensions of these products will not pose problems of accessibility to your home through doors, hallways, elevators, landings, etc…
The customer can consult the measurements with our Customer Service Department to check if they can be taken up the stairs or elevator, or if it will be necessary to use a crane to bring them into the house through a window or terrace.
If it is necessary to hire a crane, it will have a cost that the customer will have to pay apart from the amount of the order. The customer will be informed of the corresponding cost by our Customer Service Department.
Warranty OB SUSNO IBIZA
All our products are guaranteed nationally between any manufacturing defect for 3 years, according to Law 3/2014 amending the Royal Legislative Decree 1/2007 on Warranties in the Sale of Consumer Goods.
The start date of the warranty is the one stated on the purchase invoice, which will be sent by email once the goods have been delivered.
If the customer wants to receive the printed invoice on paper, he/she can request it by e-mail to the address firstname.lastname@example.org.
The warranty does not cover displacements, nor deficiencies caused by negligence, blows, improper use or manipulation, incorrect installation not carried out by the authorized technical service or materials subject to wear and tear due to normal use.
The warranty for the products purchased will be in the purchase invoice.
Certain normal characteristics of natural materials (veins, knots, leather marks, variations in tone, etc.) are signs of authenticity and embellish a product, not being cause for complaint.
Warranty on sofas, armchairs and pieces of furniture
Sofas are guaranteed for 3 years.
This warranty will be invalidated in case of damages:
Transport, accidents, improper use and other damages not due to the normal use of the product by the customer after delivery of the goods. This warranty only covers transport damages caused before the reception of the material.
Transporting the product without the original packaging
Burns, cuts, scratches, wrinkles, marks, scratches or other damage caused by animals or improper use of the product.
Use or contact with chemical products (acids, solvents, dyes, paint, ammonia, lacquers or other hairdressing products…), treatment with cleaning products indicated for the specific upholstery of the guaranteed product. In the case of fabric upholstery, pay special attention to the composition and cleaning indications of each one of them, reflected with labels on the product itself.
Deterioration of the color by exposure of the product to the action of sunlight or other heat sources. A minimum separation of 60 cm. is recommended, depending on the power of this source and, in no case, the product will be exposed directly to the sun’s rays.
Once an order has been received, the customer has 14 days to cancel the purchase, counting from the date of delivery, provided that the product has not been used, has its original packaging, as well as all its original accessories or promotional gifts if any.
In this case the customer must contact OB SUNSO IBIZA to proceed with the processing of the return, by email sent to email@example.com or by phone at 696679841, this option being valid only and exclusively for a manufacturing fault, production or error on the part of obsunsoibiza.com.
For hygiene reasons, it will not be admitted to change or return the articles of rest as bases, mattresses, pillows, clothes of, etc. once removed its plastic cover, except those that had manufacturing defects.
For personalized or custom-made products, according to Law 3/2014 of 27 March (article 103) amending the LOCM art. 45, the Consumer’s Right of Withdrawal and Return shall not be applicable in this case.
If the customer purchases an item according to his particular specifications and clearly personalized (choice of color of materials, measurement, fabric, leather or upholstery), he may not withdraw from the purchase contract once it has been manufactured, even if it has not yet been delivered to him.
Errors in the selection of the model or finish of the product
OB SUNSO IBIZA is not responsible for any errors that the customer may make when selecting a size, finish or combination of modules in the online purchase process.
The characteristics and measurements of the products are detailed in each product sheet and the customer declares to know the measures, shapes and arrangement of those that make up your order according to the specifications expressed in the store and in the purchase order. In case of doubt, the customer should consult the OBSUNSOIBIZA.COM Customer Service Department before confirming the order.
Secure payment methods
obsunsoibiza.com offers several forms of payment, so that the customer can choose the one he/she prefers.
Payment by bank transfer. In the purchase process, the bank account to which the customer must make the transfer is indicated, indicating in the concept of the transfer your name and order reference.
Payment with Visa or Mastercard. In this process of payment, obsunsoibiza.com redirects the client to the safe gateway of payment of Servired-Bankia to indicate the data of his card, obsunsoibiza.com never stores data of the credit cards of his clients.
Payment in installments. Consult conditions WITH THE CUSTOMER SERVICE DEPARTMENT, as it will depend on the amount of the order, being possible to split the payment in two, being 70% the first payment and 30% the second payment.
Protection and treatment of personal data
In accordance with the provisions of Articles 5 and 6 of Law 15/1999 of December 13, Protection of Personal Data, we inform that personal data voluntarily provided by customers through the various forms on the Web obsunsoibiza.com are incorporated into the file called CUSTOMERS responsibility of Conta Maintenance SL for the purpose of contacting customers and maintaining the company-customer relationship.
By voluntarily providing us with personal data through the different forms of the Web obsunsoibiza.com, the client gives his consent so that his data can be used by
Conta Maintenance S.L. for the sending of electronic bulletins or Newsletter by e-mail. Likewise, the same ones will be used to respond to any consultation made by the client. The consent will be understood as given as long as you do not communicate us expressly the revocation of the same to any of the uses indicated above.
Conta Maintenance S.L. undertakes to comply with its obligation of secrecy of personal data and its duty to store them and will adopt all the technical and organizational measures to guarantee the security of this data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, all in accordance with the provisions of Royal Decree 1720/2007.
The obsunsoibiza.com website has the necessary security measures to prevent unauthorized access to data provided by customers.
The client will be able at any time to exercise his rights of access, rectification, cancellation and opposition in the terms established in the Organic Law 15/1999, addressing to the person in charge of the file:
Conta Maintenance S.L. Ctra. San José km 1.1 Local 5. Sa Carroca. 07830 Ibiza.
Applicable legislation and resolution of conflicts
The parties expressly agree that any litigation, doubt or controversy that affects the application and/or interpretation of the present contract will be settled before the Arbitration Court of Consumption in accordance with what is prescribed in the regulations that regulate the arbitration of consumption.